About customer journey mapping

Customer journey mapping can help you identify and address pain points that may be blocking your customers from converting. From slow page loading times to accessibility issues, our team of experts can help you navigate the technical challenges that may be hindering your customer's journey.

We understand that conversion is the ultimate goal, but it's not just about getting customers to click the "buy" button. It's about creating a seamless experience that makes them want to come back for more. That's why we go beyond the surface level and dive deep into the customer's journey to identify pain points that may be causing frustration or confusion.

Whether it's a clunky checkout process or a search function that doesn't quite work, we've got you covered. Our team can help you address these pain points and provides actionable insights to improve the overall experience.

Common problems in the customer journey stages, such as poor engagement, long wait times, confusing navigation, and ineffective communication, can be resolved by identifying root causes, proposing solutions, and optimising touchpoints.

Customer journey mapping

About cloud migration consulting

Cloud migration is the process of transferring a business's digital assets, applications, and data from on-site hardware to cloud-based infrastructure. This move can improve scalability, flexibility, security, collaboration, disaster recovery, cost savings, and access to cutting-edge technologies and features.  
However, migrating to the cloud can be complex and risky, potentially resulting in costly mistakes without proper planning and execution. Consulting an expert who can identify potential issues and risks helps to ensure a smooth transition. Expert consultation can help businesses optimise their cloud infrastructure and avoid common pitfalls, ensuring a  successful migration that maximises the benefits of cloud-based technology. 

Migrating to the cloud migration strategy can bring numerous benefits, such as improved scalability, flexibility,  security, collaboration, disaster recovery, cost savings, and access to cutting-edge technologies and features.

Cloud migration

Our area of expertise lies in identifying and implementing Quality Engineering/Assurance practices that are tailored to the specific needs and contexts of your organisation.

Whether you are looking to improve your existing test automation and CI/CD setups or develop new ones, we will ensure that it allows your company to meet ever-changing requirements and highest quality standards.

Quality Assurance

About E-commerce

When it comes to e-commerce, a solid strategy is essential for success. Whether you're just starting out or looking to revamp your existing platform, our team of experts can help you develop a comprehensive e-commerce strategy that meets your business needs. As your business grows and evolves, you may need to move to a new e-commerce platform that better supports your needs. Our platform advisory services can help you navigate the complexities of replatforming, ensuring a smooth transition that doesn't disrupt your business operations. But it's not just about the technical side of things. Our e-commerce business analysis services can help you identify and address pain points in your business model, from pricing strategies to shipping and fulfillment.

E-commerce business analysis involves the use of data and analytics to evaluate the performance of an online business, identify areas for improvement, and make data-driven decisions to optimise outcomes and profitability.

E-commerce strategy

About CMS and E-commerce Platforms

Choosing a new CMS or e-commerce platform can seem daunting, but the benefits for your business can be significant. With the right platform, you can improve site performance, enhance user experience, and increase sales.

The process of choosing a new platform involves evaluating your business needs, identifying the features and capabilities you require, and selecting a platform that best aligns with your goals. Our team of experts can help guide you through this process, ensuring you make informed decisions that support your business objectives. Use our extensive knowledge and expertise on this subject - as trusted by Electrolux, Jotun or The Royal Mint.

Choosing the right e-commerce platform or CMS can be daunting. We can help  identify requirements, compare options, select the best fit, and develop a migration strategy to ensure a smooth transition.

CMS and e-commerce platforms

About data analysis

Processing and analyzing all the data generated by your website and social media platforms can be overwhelming, especially if you need to make quick decisions. If you face challenges in ensuring the accuracy and reliability of the data due to its incomplete or biased nature, we can help. Our team of skilled professionals can help you organize, visualize and effectively interpret web data, while keeping in mind the unique context of your business. Additionally, we take privacy and security concerns seriously, ensuring compliance with regulations like GDPR and safeguarding your customer data from unauthorized access.

We can help you strategize your data visualization using quantitative data analysis and data analysis tools such as GA4, Looker, Tableau, QlikSense, and Power BI. This will improve data-driven decision-making, increase productivity, and lower expenditure through more efficient processes.

Data analysis

About UX and UX writing

Solve everyday problems such as poor user engagement, confusing navigation, low conversion rates, and ineffective messaging through expert analysis, recommendations, and implementation strategies.

UX & UX writing

About composable architecture

A robust composable architecture strategy is crucial for adaptability and long-term success. For businesses initiating their digital transformation or seeking to enhance their existing digital infrastructure, our team offers expert guidance in developing a comprehensive strategy tailored to your specific needs. As your organization grows, the flexibility to adapt and scale your digital services becomes vital. Our composable architecture advisory services provide insights into the most effective ways to integrate and leverage modular components, ensuring your digital platforms remain cutting-edge and efficient.

However, the journey doesn't stop at the technical implementation. Our services extend to analyzing and refining your digital strategy, addressing critical aspects such as user experience design, data management, and system interoperability. By adopting a composable architecture approach, we can help you navigate the complexities of digital transformation, facilitating seamless integration of new technologies and services that align with your business objectives and enhance overall operational efficiency.

Composable architecture in digital services is a modern approach that emphasizes the use of modular components to create scalable and flexible web and app platforms. This method prioritizes the assembly of various independent systems or services, often through APIs, to build a cohesive and dynamic digital ecosystem.